We want to work with you to customize the ring you have always dreamt about! Whether its an engagement ring, wedding ring, anniversary band, or a sentimental piece- we want to help create it.
PLEASE FILL OUT OUR CUSTOMIZATION REQUEST FORM:
Once the form is filled out, we will be in touch within 2-3 business days to discuss quotes, design, timeline and all of the details needed to create your piece.
Questions?
If you have a specific question unrelated to our form, or if you would prefer to connect in person or over a phone call, shoot us an email to book your appointment:
@olivebranchcustoms@outlook.com
For all questions not pertaining to consultations, customization, and engagement/ wedding jewelry, please email us at:
@olivebranchco@outlook.com
The Process and What to Expect:
Once we receive your filled-out request form or email inquiry, we will connect with you within 2-3 business days. Our designers will review your form and reach out to you for the next steps. We will then meet in person, or consult over the phone/email to gather more information and answer any questions you may have. We start the process by going back and forth, consulting on design details and materials. We will then render a 3C design for the client to get an accurate visual of the design. The design can be further edited, or maybe its perfect as is! Once the client confirms that the design is perfect and no changes need to be made, we take a 50% deposit and have the client sign our contract clarifying our warranty, policies, and promises. From here, the design is submitted into production and may take anywhere between 4-8 weeks to be produced.
We work internationally with clients, if you are not local to Lethbridge, no worries! We have shipped customized rings across Canada and the US. There will be no extra charge or shipping.
Warranty and Benchwork:
All customized fine jewelry will come with one year of limited warranty.
Olive Branch Jewelry designs engagement rings, we do not offer benchwork, we cannot resize your ring, adjust prongs, or solder bands together. Any regular work or repair can be done through a bench jeweler or a goldsmith. We are happy to make recommendations.
Olive Branch Jewelry works closely alongside Stuller. Stuller is located in Lafayette, Louisiana and has been working with companies like us since 1970. Stuller houses a team of highly equipped jewelers and goldsmiths that will hand create the piece that we have designed together.
Metals, Stones, and Settings:
We have worked with all sorts of stones, materials, and settings. Please fill out our customization form to request specific/alternative stones. Click the link below to read more about the different materials we work with:
https://olivebranchjewelry.com/pages/know-your-metals-stones-and-settings
Our Previous Work:
Story Highlight "Customs" on Instagram:
https://www.instagram.com/stories/highlights/18457214509018064/?hl=en
View previous Work on Our Website: