Complimentary Coverage, Warranty & Care Plan
All Olive Branch Jewelry engagement rings, wedding bands, and anniversary bands include a complimentary coverage plan. This page covers what is included in the coverage plan, when it can be used, and how it can be use.
Within the First 365 Days:
The following services can be redeemed up to 365 days after the purchase of an Olive Branch Jewelry ring:
Complimentary Ring Resizing
• One free resize up or down by a maximum of two full ring sizes.
Resizing beyond two sizes is not offered, as it compromises the structural integrity of the ring.
Complimentary Prong Repair
• One complimentary prong repair per prong.
The ring must retain a like-new shape with no signs of trauma, harsh wear, or significant bending. Each prong repair may only be redeemed once.
Complimentary Rhodium Plating
• One complimentary rhodium plating for white gold rings.
This service may only be redeemed once.
Lifetime Care Plan:
The following services may be redeemed anytime:
Professional Cleaning
Our jewellers will determine the safest cleaning method for your jewelry, which may include ultrasonic cleaning, steam cleaning, and/or detailed hand-cleaning for hard-to-reach areas and soft stones.
Professional Polishing & Finish Maintenance
Polishing removes light surface scratches to restore a high-polish, like-new appearance.
Finish maintenance restores original finishes such as matte, satin, hammered, or specialty textures. Deep scratches and abrasions cannot be removed.
Professional Assessments
Complimentary professional assessments to evaluate the condition of your jewelry and identify any required or future maintenance.
Prong Tightening
During the assessment of your ring, if any prongs are found to be loose our jewellers will tighten them.
Manufacturing Defects
We will replace settings affected by manufacturing defects such as pits or porosity resulting from the casting process. These defects typically appear early and can be readily identified by a professional jeweller.
This warranty does not cover routine maintenance, normal wear and tear, stone loss, theft, or product loss. We strongly recommend insuring your jewelry through a third-party insurance provider.
Claiming Your Coverage
Clients are responsible for shipping costs to and from Olive Branch Jewelry for all cleaning, polishing, assessments, and warranty services.
To initiate a claim or redeem lifetime services, please email:
olivebranchco@outlook.com
Subject line: CLEANING & WARRANTY
An intake form and shipping instructions will be provided. The intake form must be completed in full before any services can be performed.
Shipping Label Fees
Canadian Clients: $50 CAD (round-trip labels included).
International Clients: $100 CAD (round-trip labels included).
International clients are responsible for all import/export duties and taxes, billed separately from shipping fees.
Warranty Disclaimer & Care Guidelines
Our jewelry is crafted from precious metals, which are inherently soft and require proper care. While designed for everyday wear, these pieces will not withstand harsh wear, trauma, or accidents.
We recommend annual professional inspections to maintain structural integrity, prevent stone loss, and preserve a like-new appearance. Routine maintenance such as prong tightening, re-tipping, soldering, or other repairs may be required over time.
Care Guidelines
• Do not wear jewelry while swimming, using hot tubs, exercising, gardening, baking, or cleaning.
• Avoid exposure to harsh chemicals, they can cause metals to become brittle leading to damage and deterioration.
• Avoid strong impacts or gripping hard objects, which can bend settings and loosen stones.
• Have your ring assessed every 6 months to a year, a complimentary service included with the purchase of your ring.
Warranty Void Conditions
• Repairs are not covered if the ring is warped or misshapen due to harsh wear.
• Any service or modification performed by a third-party jeweller will immediately void the warranty.
• Olive Branch Jewelry cannot guarantee or assume responsibility for third-party work.
FAQ'S
Is resizing included?
Yes. One complimentary resize up or down by up to two ring sizes.
Is shipping covered?
Shipping is the client’s responsibility. Discounted label options are available.
Can I take my ring to another jeweller?
No. Any third-party servicing voids the warranty.
Legal Summary
Coverage is void if the jewelry shows signs of trauma, harsh wear, alteration, or third-party servicing. Warranty coverage excludes routine maintenance, wear and tear, stone loss, theft, and product loss. All determinations regarding eligibility for service are made solely at the discretion of Olive Branch Jewelry’s professional jewellers.